Knowledgebase: Parked Domains
Unable to find out which user owns the parked domain
Posted by WestNIC Support on 29 November 2006 05:17 AM
If you received "Unable to find out which user owns the parked domain.." during unpark, please try the following:

1. Login to Web Hosting Manager (
2. Navigate DNS Functions > Delete a DNS zone.
3. Delete DNS zone for the parked domain name (find then select parked domain name).

Please be extra careful with DNS zone removal. If you remove actual, non-parked domain, you will lose an account (it will disappear within WHM).
If you need ANY assistance with DNS, please submit support ticket here:

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Help Desk Software by Kayako Resolve
ERROR: This domain name does not match domain registered in the license key file (, allowed domains:, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at