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17
LION server: emergency maintenance 09/17/2019
Posted by WestNIC Support on 17 September 2019 04:34 AM

Dear customers,

We'are aware that LION server isn't accessible. We're trying to fix it ASAP:

https://helpdesk.westnic.net/hc/en-us/articles/360035454834-LION-server-downtime-09-16-2019-ongoing

There is no need to call to report a downtime. Your server is under maintenance (hardware repair department). Please do not submit new tickets. All information will be posted here: https://helpdesk.westnic.net/hc/en-us/articles/360035454834-LION-server-downtime-09-16-2019-ongoing (you should register then follow). Thank you!

Please note that it may take longer than expected. In case of hardware replacement (~4 hours), we'll have to load new OS (~1 hour), install cPanel (~2 hours) then connect disk with backups then restore. Entire process may take another 12 hours. Since we still have access to old server (Panther), it's possible to switch some accounts to working IP. This would at least bring website + email up. The bad news are that some websites were already terminated from old server (no reason to keep them), but some lucky ones are still in there. We can't switch all websites, only few (one or two per account) in order to avoid DNS downtime in the future, once we resolve all issues on LION. 

Thank you for your patience and understanding.

WestNIC support


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